About Us
Your trusted, local partner for reliable IT support and strategic technology solutions, dedicated to helping businesses and non-profits thrive.
About Jordan Tech
Independently owned. Personally invested in your success.
Jordan Tech is a managed IT services and cybersecurity provider based in Merrillville, Indiana. Founded by Peter Jordan, we’ve spent more than 20 years helping businesses and nonprofits keep their people productive, protect their systems, and plan for what comes next.
We provide fully managed IT support for organizations with up to 300 users, with on-site service across Northwest Indiana, Southwest Michigan, Chicagoland, and remote support nationwide. Behind that support is an experienced team that takes time to understand your organization, explain your options, and build a relationship you can count on.
Peter Jordan
Founder & CEO
20+
Years in business
100+
Business supported
Up to
300
Users per organization
Built on lasting relationships
Why businesses stay with Jordan Tech
Jordan Tech has a 98% client retention rate, with client relationships averaging 10+ years. We build lasting relationships through clear communication, an understanding of each client’s systems, and regular planning for future technology needs.
Clear answers you can act on
You shouldn’t need an IT background to understand your options. We explain what’s happening, what needs attention, and what we recommend so you can make informed decisions about your technology.
A team that gets to know your business
Your systems support real people with work to do. We take time to understand how your organization operates, what your employees depend on, and which issues have the greatest impact on their day.
Planning that looks beyond today
We typically meet with clients once or twice a year to review their technology and business priorities. Together, we map out upcoming IT needs so technology decisions support where the organization is headed over the next few years.
98%
Client retention rate
10+
Years, on average, in a client relationship
In our clients’ words
“And, they don't speak IT mumbo jumbo! I actually understand what they are explaining to me.”
Sue Reed
Executive Director
Experienced people. Personal support.
Meet the Jordan Tech team
Behind every support request, system upgrade, and technology decision are people working to keep your organization moving. Get to know the team bringing together client care, hands-on troubleshooting, and experience with the systems your business depends on.
Peter Jordan
Founder & CEO
Peter founded Jordan Tech more than 20 years ago with a focus on putting customers first. What began as a company specializing in servers grew into an IT provider supporting organizations ranging from small businesses to companies with international operations. Today, Peter continues to lead the team with a commitment to dependable service and lasting client relationships.
Jillian Moench
Client Relations Manager
Jillian joined Jordan Tech in early 2022. She brings a helpful, attentive approach to client relationships and a commitment to getting the job done correctly. Her focus on helping people supports the personal service at the heart of Jordan Tech.
George Childers
Senior Systems Administrator
George joined Jordan Tech in early 2015. His expertise includes network design and implementation, server administration and migrations, Microsoft 365 administration, database administration, Active Directory, and Group Policy. He brings the technical experience needed to manage the infrastructure, accounts, and access controls that organizations rely on every day.
Kevin Guthrie
Level 2 Technician
Kevin joined Jordan Tech in October 2024 with more than 15 years of IT experience. He brings a practical problem-solving approach to everyday support requests and complex technical issues, helping clients get their technology working reliably.
See our work in action
Client case studies
See how we helped a manufacturer modernize its systems, a property management company connect a new location, and a school prepare student laptops.
Case study 01 / Manufacturing
Rubicon Refractories
Bringing office and factory technology up to date
Cloud migration
Remote access
Network upgrades
Modern file storage and secure remote access for the team
The challenge
Company files were stored locally, hardware was aging, and access was configured manually. Employees also needed secure remote access to QuickBooks.
What we did
Moved files and drawings to Microsoft 365 and SharePoint, configured access controls and VPN connectivity, and updated a computer, network printers, and factory Wi-Fi.
The result
Company files centralized in SharePoint with controlled access, plus VPN access to the network and improved factory Wi-Fi coverage.
Case study 02 / Property management
Equity Property Management
Connecting a new property and updating the technology behind it
Business networking
Wi-fi
Network management
A new property online and a stronger network for future locations
The challenge
Whitman Villas needed a complete network. At the corporate office, an aging controller could no longer support newer wireless access points.
What we did
Built the property’s network, resolved an internet-provider setup issue, and replaced and migrated the corporate network controller.
The result
Whitman Villas brought fully online and support for newer access points restored, creating a more current, repeatable network platform for the company’s locations.
Case study 03 / Education
Montessori Children’s Schoolhouse
Getting technology ready for the students who depend on it
Device setup
Microsoft 365
Endpoint security
Student laptops prepared for the new school year
The challenge
New laptops had the wrong Windows edition for the school’s network. Existing testing laptops also needed attention before classes resumed.
What we did
Upgraded and secured the new laptops, configured student accounts and software, and updated and tested the existing devices.
The result
6 new laptops delivered for classroom use and 14 existing testing laptops serviced as part of the school’s summer technology work.
Let’s talk about your IT
Put dependable IT support to work for your business
Whether you need help with recurring issues, an upcoming project, or ongoing IT management, tell us what needs to work better. We’ll help you identify the right next step.
Get a Free IT QuoteLocal roots. Support that reaches further.
Based in Northwest Indiana
Jordan Tech supports businesses and nonprofits across the nation from our Merrillville office. Whether your team works in one location or across several, we help keep your people connected and your technology working reliably.
Merrillville, Indiana
A local team with a connection to your community.
On-site support across Northwest Indiana, Southwest Michigan, and Chicagoland
We provide on-site support within approximately a 90-minute drive of Merrillville, including some communities in Southwest Michigan and Chicagoland. We’ll confirm on-site availability for your location when we discuss your needs.
Remote IT support nationwide
Your employees don’t all need to work in the same office to get dependable support. Jordan Tech provides remote assistance with users, devices, Microsoft 365, and business systems throughout the United States.
A little clarity goes a long way
Questions about Jordan Tech
Choosing an IT provider is a decision about people, experience, and trust. Here are a few things to know before we talk.
Yes. Jordan Tech is independently owned and is not owned by private equity. Founded by Peter Jordan, the company continues to operate under his leadership from Merrillville, Indiana.
Jordan Tech has been in business for more than 20 years. We support more than 100 businesses, have a 98% client retention rate, and maintain client relationships averaging 10+ years. Our team brings experience in help desk support, server and network administration, Microsoft 365, and IT infrastructure.
Jordan Tech can provide fully managed IT support for organizations with up to 300 employees or users. We’ll discuss your team’s size, locations, systems, and support needs to determine the right approach.
Yes. We provide remote IT support nationwide. On-site support is available within approximately a 90-minute drive of our Merrillville office, including Northwest Indiana and nearby parts of Chicagoland and Southwest Michigan. We confirm on-site availability for each location.
New managed IT clients are usually onboarded within about 30 days. The process starts with an initial visit and information gathering, followed by account handover, Microsoft 365 administration transfer, and any required system changes. Timing depends on your environment and access to the information needed.
For managed clients, Jordan Tech provides 24/7 system monitoring and has someone on call for urgent issues outside office hours. After-hours coverage and response commitments depend on your support agreement.
